Have you seen those television ads for two pairs of glasses for $69 from America’s Best Contacts and Eye Glasses? They are on tv every other hour here. I finally gave into temptation and a very dire need to get new glasses and made an appointment. I went to their website and read all of the fine print and all of the FAQs.
Now to be fair, I knew I was going to have to have bifocals which would bump the price up to $99 for two pairs. I have also had progressive or no line lens in the past and would prefer them to the lined bifocals. They do not list the cost for progressive lens on the website so I figured I would ask when I got there. And this would be where the problem started.
America’s Best was very clean and neat. It is laid out very well and the people were very friendly. I had made an appointment online early that morning and was a little dismayed that they had no record of my appointment when I got there. I filled out the forms and was asked to wait. It seems that the doctors were both out to lunch because they didn’t have any appointments scheduled. It wasn’t a long wait and they took me back for the pre-exam.
Once the pre exam was over, I waited about 5 minutes to be seen by the doctor. He was thorough and pleasant. So far, so good. After the eye exam, I was told to go out and shop for glasses.
Being on a pretty tight budget, while glasses are a necessity, they also take a pretty hefty bite out of the monthly budget. I picked out a couple of their least expensive frames and took them to the counter. On the counter was a placemat that explained their pricing packages or so I thought.
It was pretty simple. I was looking at their basic package for multi focal lenses which according to the place mat included the bi focal lenses, a one year warranty, a sun or vanity tint and UV protection. The price for two pairs of lined bi focals was listed as $99. The price for unlined (progressive) lens was $138. Ok, so I can live with that price. It was $39 higher than the lined bi-focals but worth it.
The girl took the measurements and my preferences for tinting one pair as sun glasses. She put it all in the computer and …. the grand total was $249. So I said, wait a second, what happened to the $138??? Oh, that price is just for the lens, you still have to buy the frames. Ummmm, that’s not what you advertised. So I told her to go ahead and take off the progressive lens. The total came down to $209.
Ok, so now I am getting a little angry. I pointed out that their website advertised two pair of multi focal glasses for $99. The girl told me that they didn’t. She ended up calling the manager over who told me that it was because she had included the warranty and the tinting. I pointed to the place mat with the prices and which clearly listed the warranty, and the tinting for $99 or $138.
The manager actually snatched it out of my hands and put it behind her back. She told me that that a package price and was just for the lenses and did not include the frames. By now, I am more than a little angry and I specifically asked her what exactly did the advertised Two Pair for $99 include? Was it the frames with no lenses or the lenses with no frame? She told me that I could get the tinting for $15. So if I do the math according to what she was telling me, the frames were $49.95 each and the tinting was $15 for each pair. The price advertised for the “package” was $99 for the lined bifocal lenses plus the 49.95 for each for the frames would bring the total package price for the two pair of glasses to $198.90. Without the package price, the cost would be $99 plus the $15 for the tinting for a total of $114. This means that you are paying $84.90 for a year’s warranty.
Oh no, I could get the Two Pair for $99 without the warranty and the tint. With Progressive lenses it would have been $199. Well, FINALLY!! I paid for my glasses which will be in about 7 days from now. I must admit that I am still not sure that I didn’t get railroaded out of the progressive lenses but I did finally get the lined bifocals for the advertised price.
My problems with this are many. Anyone who just went in for the advertised two pair would have probably gotten pressured into paying over twice as much. I have nothing against upselling but start at the advertised price and up sell me. Don’t try to tell me that it wasn’t what they were advertising or just upsell me without even mentioning the lower option. The girl who waited on me didn’t even know there WAS a lower option.
I left and I am still not sure that I was charged the right price. It’s a shame because other than the price difficulties it was a pleasant experience. Have you tried America’s Best Contacts and Eyeglasses? How was your experience?
No related posts.