Apparently I am not the only one who has trouble cashing checks at certain banks. I was shocked by Bank of America’s response to this man’s plight. What in the world ever happened to customer service?
Steve Valdez went to Bank of America to cash his wife’s check. For security reasons, Bank of America requires a thumbprint if you are cashing a check for someone else. No problem for most of us but Mr. Valdez was born without thumbs. I’m sure he would have given his right arm (pun intended) to be able to provide a thumbprint but the fact remained that he couldn’t. Bank of America’s response….. “Whatever”.
You can read the whole story here at Fox News. What a shame that a large corporation can treat the disabled so shabbily. I don’t think that an apology days later from a vice president is quite enough.
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Yeah that guy should take the bank to court. Then again, who has the financial backing to take on their lawyers? Too many big companies make these kinds of policies without thinking them through.
It makes me think how employees are taught to be trained monkeys and given no chances to make independent decisions. Some of that could be traced back to liability protection but really, shouldn’t the employee be able to have a constructive thought!
Good grief… Good ol’ Bank of Mexico… err America.. is at it again huh? That bank has been nothing but a boil on our backside. We are switching to a local bank, with local roots, ASAP!
I’ve known people who used to bank with bank of America who are now no longer banking with them because of the customer service. It is truly a shame.
Wow that is brutal. If I were that guy I would sue their ass and never do business with them again. How stupid can they be?